Zygnal
Pricing

Flat, honest pricing.

No per-seat surprises, no per-resolution charges, no onboarding fees. You pay for how many people you actually help — every staff seat and every space is unlimited.

Pricing

Flat price per workspace. Unlimited seats.

One meter — monthly active users who actually use your drawer. Not per-seat, not per-resolution. Unlimited staff, unlimited spaces, AI included. Start free; annual prepay saves 20%.

Free

$0 /mo

Up to 250 monthly active users

Everything you need to launch: KB, tickets, the drawer, and the Sage AI agent — capped, with a "Powered by Zygnal" badge.

  • Unlimited staff seats
  • 1 space
  • AI drawer agent (Sage)
  • Help portal + tickets
  • "Powered by Zygnal" badge
Start free
Most popular

Core

$499 /mo

Up to 1,500 monthly active users

The full platform for a growing product: unlimited spaces and seats, the complete AI agent, branded portal, badge off.

  • Everything in Free, plus:
  • Unlimited spaces
  • Full AI agent — no cap
  • Branded help portal
  • Badge removed
  • Email support
Get started

Team

$1,499 /mo

Up to 6,000 monthly active users

Add the closed-loop intelligence: cluster mining, product-improvement drafts, and anomaly detection on your ticket signals.

  • Everything in Core, plus:
  • Cluster mining + improvement drafts
  • Anomaly detection
  • Deeper insights + retrospectives
  • Priority support
Get started

Scale

$3,999 /mo

Up to 20,000 monthly active users

For larger reach and tighter controls: custom SLAs, audit-log streaming, a lifted fair-use ceiling, and dedicated support.

  • Everything in Team, plus:
  • Custom SLA
  • Audit-log streaming
  • Lifted fair-use ceiling
  • Dedicated support
Get started

Bigger than Scale?

Enterprise — 20,000+ MAU, custom terms, and the security work as it lands.

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Included on every paid plan

  • Unlimited staff seats — every hire is free
  • Unlimited spaces — external products and internal service desks
  • The Sage AI agent, in the drawer and on every ticket
  • Knowledge base, hybrid search, branded help portal
  • Tickets, SLA engine, sprints, GitHub branch + PR linking
  • Jira import + webhook, Slack, email-to-ticket, federation
  • The Zygnal MCP server for Cursor / Claude Code / Windsurf
  • Full multi-tenant admin app + audit log

What's a monthly active user?

One unique end-user who actually uses your drawer in a calendar month — asks the AI, searches your docs, or opens a ticket. Counted once per workspace, however many spaces or sessions they have. Your staff are never counted, and anonymous traffic on your public help site is free.

You see the live number in your admin — no surprises. Prices are USD; Stripe shows and charges in your local currency, with GST/VAT handled automatically.

FAQ

Common questions.

Is Zygnal generally available?
Yes. You can create a workspace for free in minutes — no credit card — and upgrade when you outgrow the free plan. Zygnal is already used in production across our own product suite.
How does pricing work — what is a monthly active user?
One flat price per workspace, with a single meter: monthly active users (MAU). An MAU is one unique end-user who actually uses your drawer in a calendar month — asks the AI, searches your docs, or opens a ticket — counted once however many spaces or sessions they have. Your staff seats are unlimited and never counted, and anonymous traffic on your public help site is free. No per-seat charge, no per-resolution charge. The live number is in your admin.
What can the AI actually do?
Sage is the AI agent built into Zygnal. In your customers’ drawer it answers from your help articles and past resolutions with cited sources, and can open or check a ticket. On the support side it triages tickets, drafts replies, and — on engineering tickets — reads files and searches the linked repo to prepare the fix. It is grounded in your knowledge, not a generic chatbot, so it does not start cold.
How does the in-product drawer authenticate users?
Your backend issues an HMAC-signed boot token containing the customer identity. The drawer presents that token; Zygnal verifies the signature and scopes the session to a short-lived JWT. There are no shared secrets in the browser, and no separate Zygnal account for your end-customers.
How does Zygnal work with our existing Jira, GitHub, Slack and email?
Tickets sync with Jira via import + webhook. GitHub branches and PRs link directly to tickets, and PR events update ticket state. Slack delivers notifications to the channels you choose. Inbound email threads into tickets and replies go back out as email. Existing help articles can be federated in (one-way pull) for unified search before you migrate anything. Nothing has to move on day one.
Is this just for support teams, or also for engineers?
Both. Engineers get one-click branch creation from tickets, PR-state webhook sync, sprints alongside support load, and an in-ticket AI that reads files and searches the linked repo while triaging. The Zygnal MCP server is live too — connect Claude Code, Cursor, or Windsurf and your editor pulls the full ticket context (thread, KB, past resolutions, repo file/code search) without copy-paste. Prep is the bottleneck, not coding speed.
How does the AI access code without leaking it?
Code access is scoped per product to the repositories your team explicitly links. The AI uses read-only tools — read a file at a ref, search code, list a directory — and every call is recorded in an audit log. Code is not stored by the model provider or used to train models.
Can I use it for internal support too — IT or HR service desks?
Yes. A "space" is any support surface: an external product, or an internal IT/HR service desk, employee onboarding, and so on. Spaces are unlimited on every paid plan and share the same workspace, agent, and knowledge — so you can run customer support and internal service desks side by side without buying two tools.
Where is data hosted, and how is AI used?
AWS ap-southeast-2 (Sydney); data does not leave the region by default. AI runs on Anthropic (Claude) and OpenAI embeddings, called directly — your content is not used to train external models. SOC 2, SSO/SCIM, customer-managed KMS keys and multi-region are on the roadmap for larger deployments.
Can we self-host?
Not today — Zygnal is built and operated as a hosted SaaS. Self-hosting may be considered case-by-case for larger Scale/Enterprise engagements down the track.
How are SLAs handled?
Zygnal has a first-class SLA engine — per-tenant business calendars, override profiles per product or customer, and breach tracking. We run it on ourselves first; what we promise externally is what we operate against internally.
How do I get started?
Create a free workspace at app.zygnal.com — no credit card. Add your help docs, embed the drawer with one snippet, and invite your team. Upgrade whenever you outgrow the free plan.
Get started

Start free today.

Create a workspace in minutes — no credit card. Embed the drawer, add your docs, and watch the support-to-engineering loop close.

Start free Talk to us